The Channel Islands' Car Motor Market

Tuesday 6th January 2009 Jersey Unleaded: 69.9 Diesel: 79.9 LPG Autogas: 42.9 Guernsey Unleaded: TBA Diesel: TBA LPG Autogas: 0.0

Sales Questionnaire

To enable us to continually monitor and improve our service, may we ask you to take a few moments to complete the questionnaire. This Questionnaire refers to your entire experience for your latest vehicle purchase. All returned questionnaires will be entered into our quarterly "FREE PRIZE DRAW”.

Your Details

Title:
First Name: *
Surname: *
Email: *
Registration No.: *

Question 1

Were you acknowledged and greeted in a warm and friendly manner? YesNo
Your Comments:

Question 2

Did the showroom facilities meet your expectations? YesNo
Your Comments:

Question 3

Was the sales executive you dealt with understanding of your needs and requirements? YesNo
Your Comments:

Question 4

Was the sales executive able to answer all your questions and queries? YesNo
Your Comments:

Question 5

Did the sales executive explain the vehicles features and benefits? YesNo
Your Comments:

Question 6

Were you offered a test drive? YesNo
Your Comments:

Question 7

When purchasing your vehicle were you introduced to a member of our Finance Team and informed of the available funding and insurance products? YesNo
Your Comments:

Question 8

After agreeing the purchase did the sales executive keep in regular contact? YesNo
Your Comments:

Question 9

Was the car ready at the agreed time? YesNo
Your Comments:

Question 10

Was the car free from problems at collection? YesNo
Your Comments:

Question 11

Were you introduced to the after sales department? YesNo
Your Comments:

Question 12

Has the sales executive contacted you since collection? YesNo
Your Comments:

Question 13

Did the sales executive or Motor Mall exceed your expectations in any way? If 'yes' please comment in what way. YesNo
Your Comments:

Question 14

Would you recommend the sales executive you dealt with to your friends and family? YesNo
Your Comments:

Question 15

Would you consider Motor Mall for future purchases? YesNo
Your Comments:

Question 16

Have you previously purchased a vehicle from Motor Mall? YesNo
Your Comments:

Overview

On a scale of 1 - 10 (10 being maximum) how would you rate your experience overall?
Is there anything more we could have done to improve your purchasing experience at Motor Mall?

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